Suggested improvements to the website

Subject: Suggested improvements to your website
From: Debi J
Date: January 26, 2005

As you requested feedback on your service, I'd like to share some with you.

  1. Your Google ads are obscuring this input window. I can't see what I'm typing here as the Google ads are an opaque overlay.
  2. A listing of mobile devices by manufacturer is available in thousands of places, but value would be added to indicate the ship date of devices and adding the carrier/operators that provide the device.

So, there's my 2 cents. :-)

Debi



Reply:

Hi Debi,

Many thanks for your feedback, and it is most welcome. Rather than 2 cents worth, you have put in more like 2 dollars to sort out some issues for us!

Yes, I agree that our Google ads are getting in the way of your text entry on our Contact Us window. The same thing also happens on our Submit Article page. I think we will either remove the Google ads from these pages, or we could make sure that the ads do not run into the user text area. But many thanks for pointing this out, as I was not aware of this problem.

On your second issue, I agree that we could add a shipping date to each phone. The problem here is that there are sometimes different ship dates for different regions. We are trying to offer information that is globally useful, and I guess the only sure-fire way is to state the release dates for each region. I will look into adding these dates to each device.

Regarding your suggestion about the carrier/operators that provide the device, we are in the process of creating a database that will automatically add this information to each phone specification. You will appreciate that this is a changing situation, as some phones are offered by more than one carrier, while some others are exclusives, but we intend to source this information directly from the companies offering the devices, and so be as accurate as possible. When a device is removed from the market we will be able to indicate that as well.

I hope we have answered your points, but please get back to me if you want to raise any other matters. We are very keen that our visitors get something useful from our website. Over the coming months we intend to expand the content in each section, and eventually we will include all the significant information we can find in the mobile phone field.

Regards,
Mike S
Technical Consultant

NB: The problem with the Google ads obscuring the Contact Us window has now been fixed.

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Last updated 10th September 2009, 08:33 BST